Subscription & Auto-Refill Policy
At Herbawell, we believe consistent daily wellness leads to lasting results. Our Subscription & Auto-Refill Program is designed to make your wellness routine effortless — with savings, priority shipping, and full flexibility built in.
What Is the Herbawell Subscription?
When you choose to subscribe at checkout, you're enrolling in our Auto-Refill Program — your favorite products delivered automatically on your chosen schedule, so you never run out and always save. Subscribing is completely optional; you may choose between a one-time purchase or a subscription at checkout.
Billing & Frequency
You will be billed automatically every 30 days (or your selected frequency) at the price shown during checkout, including applicable taxes and any shipping fees. After your first order, you'll receive a confirmation email with your next billing date and delivery schedule.
Subscribers enjoy free shipping on all recurring orders.
Managing Your Subscription
You have full control over your subscription at any time. Through your Herbawell Customer Portal or by emailing support@herbawell.com, you can:
📦 Skip an upcoming order or pause your subscription
🔄 Change your delivery frequency or product variant
📍 Update your shipping address or payment method
❌ Cancel your subscription
Recurring Charges
When you subscribe to a product, your payment method will be charged automatically on a recurring basis. Charges will continue unless and until you cancel.
Frequency & Amount
You will be billed every 30 days at the amount shown during checkout. This amount may include applicable taxes and shipping fees. Your billing frequency may vary depending on the delivery schedule you selected.
First Month Commitment
You may cancel your subscription after completing your first full month (30 days) of the program. This ensures you give Herbawell a fair chance to work for you, as most of our products are designed to deliver results with consistent daily use.
Please note: Cancellation requests submitted before the first 30-day billing cycle is completed will not be processed until after your second order has been created and charged.
Once you have completed your first month, you may cancel at any time with no questions asked.
Deadline to Cancel
To avoid being charged for your next shipment after your first month, your cancellation must be submitted at least 24 hours before your next scheduled billing date.
Important: Once a subscription renewal order has been created and entered processing, it cannot be canceled or modified. This is because our fulfillment process begins immediately to ensure fast delivery. If your order has already been processed and shipped, please refer to our Refund & Satisfaction Guarantee Policy.
How to Cancel
To cancel after your first month, you may:
🔗 Log in to your Herbawell Customer Portal and cancel directly.
✉️ Email us at support@herbawell.com with your full name and order number.
We will send you a written confirmation once your cancellation has been processed. Please save this for your records.
Before You Cancel
We completely understand if this isn't the right time. But before you go, there's something worth knowing.
Most people cancel right before things start working.
Natural supplements aren't designed for a quick spike — they're designed to build up in your system over time. The changes that matter most (better energy, less discomfort, more consistency) tend to show up gradually, and they're easy to miss if you're not looking for them.
Here's what many of our long-term customers noticed — things that don't always feel like "results" at first:
🌿 Calmer energy throughout the day — less tension, more steadiness
😴 Sleeping more consistently, waking up less during the night
💪 Fewer bad days — not dramatic, but noticeably more reliable
🧠 Feeling more even-keeled — less reactive, more stable
These aren't dramatic before-and-after moments. They're the quieter signals that your body is responding. Most customers who stuck with it past the first 60–90 days said they were glad they did.
If you're not seeing what you hoped for yet, it may not mean the product isn't working — it may just mean it needs more time. Consistency is the whole point.
Not ready to cancel — just need flexibility? We can help with that too:
Email us at support@herbawell.com and we'll take care of any of the above.
After Cancellation
All future billing and shipments will stop immediately upon confirmed cancellation. Orders already created or shipped prior to cancellation are considered final, unless they qualify under our Refund & Satisfaction Guarantee Policy. Any digital bonuses or free gifts received during your active subscription are yours to keep.
Satisfaction Guarantee
If you are not fully satisfied with your first subscription order, we offer a 30-Day Satisfaction Guarantee — no return required. To qualify:
✅ Product used consistently as directed for at least 14 days
✅ Request submitted within 30 days of delivery
✅ First subscription order only — one refund per household
To claim, email support@herbawell.com with your order number and a short description of your experience. Refunds are issued within 10 business days of approval.
Free Gifts & Promotional Items
Free gifts and promotional bonus items are not eligible for return or refund. If you return your primary subscription item, any promotional items must also be returned unused — failure to do so may result in their value being deducted from your refund.
We are committed to transparency and giving you full control of your subscription.
Questions? Reach us at support@herbawell.com — herbawell.co