Returns & Refund Policy

Authorized contact information

All return requests, refund inquiries, and customer support matters must be directed to and will be handled through our authorized email address: contact@herbawell.co

Communication exclusivity

HerbaWell® conducts all official return and refund correspondence exclusively through contact@herbawell.co. Any communications claiming to represent HerbaWell® from alternative email addresses, domains, or contact methods are unauthorized and should be disregarded.

Return authorization requirement

We understand that returning a product can be inconvenient, and we want to make the process as smooth as possible for you. To ensure your return is handled properly and reaches the correct facility, all returns must receive prior approval from our customer support team before shipping.

Returns shipped without authorization or to incorrect addresses cannot be processed, which could result in loss of your product and ineligibility for refund. We require this step to protect both you and our ability to serve you effectively.

Return eligibility window

Standard return requests must be initiated within thirty (30) days of the delivery date. Requests submitted after this period may not qualify for consideration under our standard return policy.

Qualifying conditions

We accept returns for the following conditions:

• Manufacturing defects — Products exhibiting quality control issues, seal defects, or manufacturing problems must be reported within fourteen (14) days of delivery.
• Damaged during transit — Damage occurring during shipment, including broken seals, crushed packaging, or leaking containers, must be reported within forty-eight (48) hours of receipt. Photographic evidence is required.
• Incorrect product received — If you receive an item that does not match what was ordered, please contact us immediately so we can correct our error.

Items reported outside these timeframes will be reviewed on a case-by-case basis but may not qualify for standard return processing.

Return request process

• Email contact@herbawell.co within the applicable timeframe
• Include your order number, the item(s) in question, and a detailed reason for return
• Provide photographic evidence if applicable (damaged items, defects, incorrect products)
• Wait for our team to review and approve your request
• Follow the return instructions provided, including the authorized return address

Returns sent without prior approval will not be processed, and we cannot guarantee their safe arrival or refund eligibility.

Condition requirements

To qualify for a standard refund, returned items should include all original accessories and inserts where applicable, be returned in original product packaging when possible, show no signs of excessive use beyond initial trial, and be in resalable condition unless the return is due to defect or damage.

Return shipping responsibilities

Customers are responsible for return shipping costs unless the return is due to HerbaWell® error. We strongly recommend using a trackable shipping method and retaining all tracking information until the return is fully processed. Original shipping fees are non-refundable.

Inspection and processing timeline

Refunds will only be processed after the returned item has been received at our designated facility. Once received, allow 3–7 business days for quality inspection and processing, plus 2–3 additional business days for the refund to appear in your account. Total processing time is typically 5–10 business days.

What is refundable

Standard refunds include the product purchase price only. The following are non-refundable:

• Original shipping and handling fees
• Expedited shipping upgrades
• Return shipping costs (unless due to our error)
• Payment processing fees (in certain circumstances)

Refund method

Refunds will be issued to the original payment method used at checkout. We cannot process refunds to alternative payment methods, accounts, or third parties.

Refund confirmation

You will receive email confirmation once your return has been inspected, approved, and processed for refund.

Delayed refunds

If your refund has not appeared within the expected timeframe, check your email confirmation, review your bank or credit card statement, and contact your financial institution as processing times may add 5–7 business days. If the issue persists, contact us at contact@herbawell.co with your order details.

Exchange availability

• Defective supplements
• Items damaged during initial shipment
• Incorrect products sent due to our fulfillment error
• Size or formulation preferences, subject to availability

Exchange process

• Contact contact@herbawell.co with your order number
• Specify which product you received and which you'd prefer
• Wait for availability confirmation and exchange authorization
• Return the original product following our provided instructions
• Your replacement will be shipped upon receipt and inspection of the original item

Pre-shipment cancellation

Orders may be canceled without penalty within twelve (12) hours of purchase placement. Contact contact@herbawell.co immediately with your order number and cancellation request. If approved, you will receive email confirmation and a full refund will be issued within 3–5 business days.

Post-shipment orders

Once an order has been processed and shipped, it cannot be canceled. At that point, the order becomes subject to our standard Returns & Refund Policy. We process and ship orders quickly, so please contact us as soon as possible if you need to cancel.

Customer responsibility

Accurate delivery depends on accurate information. Customers are responsible for providing a complete, correct, and deliverable shipping address at the time of checkout.

Undeliverable orders

If delivery cannot be completed due to any of the following, the order will be classified as undeliverable:

• Incorrect, incomplete, or invalid address information
• Missing apartment, suite, unit, or building numbers
• Wrong ZIP or postal codes
• Unresponsive to carrier address verification requests within three (3) business days

Costs associated with address errors

Orders that cannot be delivered due to address errors will incur deductions from any refund to recover:

• Payment processing fees (typically 2.9% + $0.30 per transaction)
• Outbound shipping costs already incurred
• Insurance fees if selected at checkout
• Return shipping fees if the package returns to our facility
• Restocking and administrative handling fees

Stolen or missing packages after delivery

We genuinely understand how frustrating it can be when a package goes missing after delivery. However, once a shipping carrier confirms delivery to the address provided at checkout, the package is legally considered received, and HerbaWell® cannot be held liable for subsequent theft, loss, or disappearance.

Tracking and delivery confirmation

All HerbaWell® shipments include tracking and proof of delivery. Once an order shows "delivered" status by the carrier to your provided address, responsibility for the package transfers to the customer.

Protecting your deliveries

• Provide a secure delivery location at checkout
• Use a workplace or trusted neighbor's address if home delivery is risky
• Monitor tracking information closely and plan to be home for delivery
• Request package holds at carrier facilities if concerned about theft
• Require signature confirmation when offered during checkout
• Contact your local police department if you suspect theft

Delivery issue reporting window

If you suspect a delivery problem, please contact contact@herbawell.co within forty-eight (48) hours of the carrier's delivery confirmation timestamp so we can investigate while information is current.

Understanding delivery refusal

We recognize that circumstances can change after placing an order. However, refusing or rejecting a delivery creates significant operational and financial challenges that affect our ability to serve all customers fairly.

Refusal consequences

Orders that are refused, rejected, or intentionally not accepted at the time of delivery are not eligible for refund. When packages are refused:

• They may be lost, delayed, or damaged during the carrier's return process
• We cannot guarantee they will return to our facility
• Carrier tracking often stops updating once refusal occurs
• Products may be damaged, discarded, or misrouted
• Return timelines can extend to several weeks or more

Alternative to refusal

If you need to cancel or modify your order after it has shipped, please contact us immediately at contact@herbawell.co, accept the delivery when it arrives, and then follow our standard return process for proper handling.

Our partnership approach

At HerbaWell®, we view every customer relationship as a partnership built on trust, respect, and open communication. When concerns arise, we are committed to working with you directly to find fair and satisfactory solutions.

Prompt reporting for best outcomes

To address your concerns effectively while information is fresh and actionable, we ask that all issues regarding delivery, product quality, or service be reported to contact@herbawell.co within forty-eight (48) hours of receiving your order. Timely reporting allows us to investigate thoroughly, contact shipping carriers if needed, and provide faster resolutions tailored to your situation.

Contact us before initiating disputes

We genuinely want to help resolve any problems you experience. Before filing a payment dispute, chargeback, or third-party claim, we respectfully ask that you contact us directly at contact@herbawell.co first. Direct communication gives us the opportunity to fully understand your situation, review your order history, and offer personalized solutions. The vast majority of customer concerns are resolved satisfactorily through honest, respectful dialogue with our support team.

Impact of premature chargebacks

While chargebacks serve an important consumer protection role, initiating one without first allowing us to assist can prevent us from offering direct help, result in future purchase restrictions, trigger mandatory reporting to fraud prevention networks, and generate substantial fees we may need to recover. Please give us the chance to make things right.

Good faith collaboration

By purchasing from HerbaWell®, you're joining a community that values transparency, integrity, and mutual respect. We ask that you work with us in good faith to resolve any concerns before involving payment processors or external parties. Your satisfaction and wellness are genuinely important to us.

Two distinct policies

This Returns & Refund Policy governs standard product returns, exchanges, and refund processing for defects, shipping damage, order errors, and general dissatisfaction. Our separate 30-Day Money-Back Guarantee is a specific satisfaction program that allows customers to try our supplements risk-free, with unique terms and documentation requirements.

Our commitment to fairness

This Returns & Refund Policy is designed to balance customer protection with business sustainability. We strive to be fair, transparent, and reasonable while maintaining the operational integrity needed to continue serving our community with quality supplements and excellent service.

Customer agreement

By completing a purchase with HerbaWell®, you acknowledge that:

• You have read and understood this Returns & Refund Policy in full
• You agree to be bound by these terms and conditions
• You understand that contact@herbawell.co is the sole authorized channel for all return requests, refund claims, and related customer support
• You accept responsibility for providing accurate shipping information and monitoring deliveries
• You agree to contact HerbaWell® directly before initiating payment disputes or chargebacks
• You understand these terms cannot be modified except in writing by HerbaWell® management