We ship worldwide.
From the moment you place your order, we move quickly to get your HerbaWell® products on the way. Here's everything you need to know about how and when your order arrives.
Delivery times
Domestic
United States
5–7 business days
Orders are processed within 1–3 business days. Standard US delivery takes 5–7 business days from the ship date.
International
Worldwide
7–14 business days
International orders are processed within 1–3 business days. Delivery typically takes 7–14 business days depending on your country and local customs clearance.
Please note
Delivery times are estimates from the ship date and may vary due to carrier delays, weather, or customs processing. Business days exclude weekends and public holidays.
What happens after you order
Your order, step by step.
Order confirmation
You'll receive a confirmation email within minutes of placing your order. This contains your order number — keep it handy for tracking.
Order processing
Your order is picked, packed, and prepared for shipment. We take care to ensure every order leaves in perfect condition.
Shipping confirmation + tracking number
Once your order ships, you'll receive a confirmation email with your tracking number. Use it to follow your package in real time.
Delivery
Your order arrives at your door. International shipments may go through customs — this is normal and generally adds no more than a day or two.
Already placed an order?
Use your order number and email address to get live tracking updates.
Common questions
Shipping FAQ.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can use it on our Track Your Order page, or enter it directly on the carrier's website for live updates.
When will my order be processed?
Orders are processed within 1–3 business days. Orders placed on weekends or public holidays will begin processing on the next business day.
Do you ship to my country?
Yes — we ship worldwide. If you're unsure whether we deliver to your location, you can check at checkout or contact our support team.
Will my international order go through customs?
International shipments may be subject to customs inspection and import duties depending on your country's regulations. Any applicable duties or taxes are the responsibility of the recipient. Customs processing is outside our control but rarely causes significant delays.
My tracking hasn't updated in several days — what should I do?
Tracking updates can occasionally lag, especially for international orders in transit. If there's been no movement for more than 5 business days, reach out to us and we'll look into it right away.
My order says delivered but I haven't received it — what now?
First check around your delivery area and with neighbors. If it still hasn't turned up within 24 hours, contact our support team with your order number and we'll work to resolve it.
Still have questions?
We're here to help.
Our support team is available Monday through Friday. Reach out and we'll get back to you as quickly as possible.