Shipping & Delivery Policy
We know how exciting it is to wait for your HerbaWell® order to arrive. Here's everything you need to know about how we process, ship, and deliver your products — both within the US and worldwide.
Order Processing
Once your order is placed, our team gets to work right away. Orders are typically processed within 1–3 business days after payment confirmation, Monday through Friday. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Timelines
Delivery times depend on your shipping destination:
Domestic
United States
International
Worldwide
Please note: These timeframes are estimates based on average delivery performance and are not guaranteed. Delays caused by customs, weather, or carrier disruptions are outside our control.
Order Tracking
As soon as your order ships, you'll receive a confirmation email with your tracking number and a link to follow your package every step of the way. You can also track your order anytime using the order tracker on our Support page.
International Orders & Customs
We're proud to ship HerbaWell® products worldwide. International shipments may be subject to customs inspection and import duties, depending on your country's regulations. Any applicable duties, taxes, or customs fees are the responsibility of the recipient and are not included in your order total.
🌍 Customs processing is outside our control but rarely causes significant delays
📦 Your package may be subject to your local import regulations
💳 Duties and taxes, if any, are billed separately by your local carrier or customs office
Tracking Issues
Tracking updates can occasionally lag, especially for international orders in transit. If there's been no movement on your tracking for more than 5 business days, reach out to us at support@herbawell.co and we'll look into it right away.
Delivered but Not Received?
If your tracking shows your order as delivered but you haven't received it, please check around your delivery area and with neighbors first. If it still hasn't turned up within 24 hours, contact our support team with your order number and we'll work to resolve it.
Shipping Address Changes
If your order hasn't shipped yet, email support@herbawell.co with your updated address and we'll do our best to update it before it ships. Once an order has entered processing, we may not be able to make changes. For subscriptions, you can update your shipping address anytime through the HerbaWell® Customer Portal.
Lost or Damaged Packages
If your package arrives damaged, or doesn't arrive at all, please contact us within 7 days of the expected delivery date so we can investigate with the carrier and make it right.
We're committed to getting your HerbaWell® order to you as quickly and reliably as possible.
Questions? Reach us at support@herbawell.co — herbawell.co